We have been experiencing significant production and shipping delays in the manufacturing of Caffé D’Amore (CDA) Frappe, Cocoas and Chai beverage mixes. The following SKU’s have been affected: Vanilla Freeze, Chocolate Truffle Hot Chocolate, East India Spice Chai, Vanilla Chai, Green Tea Smoothie and Mexican Spiced Cocoa.
We have been monitoring the situation daily to try to obtain as much stock as possible and shipping/delivery updates from the manufacturer. We are hopeful that we will start to see some production runs and deliveries of the CDA products into our warehouse, with the first shipment arriving in early November. We appreciate your patience with us in dealing with these shortages and offer our apologies for not being able to supply you with these critical products.
However, we understand that you have customers coming into your shops, and these mixes are critical to your menu and your sales. While we would prefer to have the CDA products available to ship to you, we recognize that we cannot send what we do not have, and excuses from us or the manufacturer, does not allow you to serve your customers.
We have been working with our other manufacturers of similar specialty drink mixes including Big Train, Ghirardelli and Dr. Smoothie, to find the best match in their products to the affected CDA products. We have samples of these mixes, and our expert associates have prepared and tasted many versions of these to help recommend the most comparable product in taste, performance and cost per serving for you. Big Train and Dr. Smoothie have offered several different savings programs to assist our customers to taste and test their products in your shop.
Please do not hesitate to contact our coffee and beverage specialists at 800.835.5943 to help guide you through these stocking shortages and assist you in preparing the best drinks that your customers have come to expect. Again, we thank you for your business, and we will continue to serve you as best we can.
Co-founder and CEO of Stockton Graham & Co.®