Back of the House
The goal of any coffee shop or retail business should be to make it easy for shoppers during the busy holiday sales period. They are often in a hurry so they are becoming less tolerant of things like lines and credit card problems so be prepared with regards to equipment, staffing and even flow of traffic.
Plan Staff Levels Carefully
Every year it seems the holidays come earlier. As soon as trick-or-treaters go to bed the holiday decorations start going up. That means shopping and early November weekends are consistently huge opportunities for stores. Unfortunately, for many retailers, their holiday staff is not yet in place. Take a detailed look at staff-by-hour for the first few weekends in November to shift hours into peak traffic times. As we mentioned, shoppers are less tolerant of things that cause them to wait, and nothing is more annoying than a business that is under-staffed.
Training is Key
Often during the holidays, new employees are part time and temporary. Build a training plan for them and stick to it. Start with the company basics and build from there, keeping things simple with “do’s” and “don’t’s.” Also, take out as much flexible interpretation as possible from policies, procedures and processes. Ensure the trainers of these new employees are adequately prepared and make them aware beforehand when they will have training responsibilities.
Make every barista an expert. And we don’t mean an expert only at working the espresso machine. The barista should have knowledge of the coffees and all of your other products in order to answer customers questions. There is no better way to sell a product than with a friendly and informative employee.
Just like staffing, make sure your inventory is maintained at the correct level. Anticipate sales and plan ahead. You definitely don’t want to run out of products you could easily sell to willing customers.
Make it Look Festive
Have a plan in place to change your visual merchandising to your holiday look–don’t just leave it until the last moment. And make your windows pop! The holiday season affords you an opportunity to get new shoppers into your store. Take advantage of the increase in traffic by designing an eye-catching, holiday-themed window display that is inviting. Once customers are in your store, it’s up to you and your capable staff to deliver that magical retail experience.
Don’t forget, Small Business Saturday is Saturday, November 25, two days after Thanksgiving and one day after Black Friday. This event, which began in 2010, is growing in popularity as customers come out to support small, local businesses. If you’re a small business, plan to participate and prepare in ways that will help you stand out, whether with promotional signage, social media campaigns or coffee specials. And, of course, be appropriately staffed and stocked.
The fourth quarter is the most critical quarter of the year for all coffee shop owners, so make sure you are doing what it takes to help your 2017 go out with a bang. Happy Holidays!
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