Assuming that this review came from a genuinely unhappy customer and not from your competitor across the street or a perpetual malcontent, you should use the review to turn a negative into a positive.
business strategies
This is Part 1 of a 3 part series from Stockton Graham & Co. This article will focus on what to look for with taxes, insurance and your lease. Part II will center on getting to know your customers and giving them what they want. Part III is an evaluation of the ascetics of your café.
A review of Ed Arvidson’s book “Coffee Business Success in a Turbulent Economy”.
Your own personal “Good, Bad and Ugly” review can be a great first step to evaluate your businesses’ own successes and failures.
The coming weeks and months are typically the most exciting, profitable and (unfortunately) stressful periods for café owners. Children are heading back to school, which brings in the parents who drop them off and pick them up. College kids fill up the dormitories on campus and begin looking for that “third place”. Christmas is just around the corner. Done are the beach trips with the sticky weather and, like the crisp air of autumn, your customer base comes blowing back into your shop like they never even left, as if on some extended summer vacation.
